Chief Operations Officer

Caroline Williams

A seasoned corporate professional and trainer, who holds an M.Sc. in International Affairs and Strategic Studies from the highly revered Nigerian Defence Academy, Kaduna State, a BSc in Public Administration from the University of Maiduguri, Borno State, an Advance diploma in Human Resource Management from London Business Academy and a Diploma in Business and Administration Management from The London Academy for Higher Education, an Advance diploma and Applied Psychology from the University of Jos, Plateau State.

Educational Experience

An Associate Member of the Chartered Institute of Personal Management of Nigeria (CIPM), an Associate Member of the Institute for Service Excellence and Good Governance and student member of the Chartered Institute of Bankers, CIBN.

A talented professional with multiple skills and experience in customer service, operations, service quality, people management, leadership, capacity development via training to mention a few. 

Professional Skills

With over 13 years’ practical experience in people management, customer Service, Service Quality and leadership experience in certain industries including Banking, Consulting and Education.

Highly competent in building a cohesive work team having dealt closely with organizations in diverse areas of Customer Service with pragmatic perspective for people solution, thus creating new routes for business success as my key passion brings about Customer experience and satisfaction through a coherent structure and process for policy adherence.

A charismatic individual with the tenacity to rebuild communication channels within organizations. I have a wide knowledge on issues that centers on first class customer experience, addressing nonprofessional issues that contribute the general well-being of the working individual and have an alluring style of relating with people from all over the world.

Customer Service